Terms of Service

Glassdoor Marketing Co. dba Spark Agency

Effective Date: January 1, 2025

Contact: [email protected]

1. AGREEMENT TO TERMS

These Terms and Conditions (“Agreement”) constitute a legally binding agreement between you (“Client”) and Glassdoor Marketing Co. dba Spark Agency (“Agency”), governing your use of our marketing support, consulting services, and products provided through Go High Level and our team. By engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

2. SERVICES PROVIDED

The Agency provides marketing support, consulting, and digital marketing services and products, including but not limited to:

Lead generation and marketing automation via Go High Level

Social media management and content creation

Website design, SEO, and digital advertising

Business consulting and strategic marketing services

Other related marketing support services as agreed upon in writing

3. PAYMENT TERMS, RESERVATION OF TIME & INVOICING

3.1 Payment Due / Authorization. All invoices are due upon receipt unless otherwise agreed in writing. Payments must be made via the method outlined in the invoice or payment link.

3.2 Reservation of Time & Operations Commitment. By submitting payment (including any deposit, setup fee, installment, or monthly subscription), Client authorizes the Agency to reserve time and allocate internal resources for planning, project operations, system configuration, and delivery.

3.3 Setup / Implementation Fees (Non-Refundable Once Work Begins). Setup, implementation, build, onboarding, configuration, or similar one-time fees (“Setup Fees”) are non-refundable once work has commenced, which may include (without limitation) discovery, planning, account configuration, system architecture, template creation, documentation, workflow development, and initial build work.

3.4 Monthly Platform / Support Fees. Monthly platform or software subscriptions and/or support retainers are billed on a recurring basis unless canceled in writing. Non-use of software or services does not constitute cancellation.

3.5 Late Payments. Late payments beyond 7 days may incur a late fee of 5% of the outstanding balance per month. If payment is not received within 30 days, services may be paused or terminated at the Agency’s discretion.

3.6 Third-Party Costs. Any additional costs, such as ad spend, domain registrations, email hosting, phone/SMS fees, or third-party tools, are the Client’s responsibility and are not refundable by the Agency.

4. REFUNDS & CHARGEBACKS

4.1 No Refunds After Work Begins. Due to the nature of digital services and capacity reservation, refunds are not provided once services have commenced, unless otherwise agreed by the Agency in writing.

4.2 Chargebacks. Client agrees not to initiate chargebacks for services rendered, reserved time, or delivered work. If a chargeback occurs, Client remains responsible for the full balance of undisputed, earned fees plus any chargeback/collection costs incurred by the Agency.

5. CONFIDENTIALITY & NON-DISCLOSURE AGREEMENT (NDA)

Both parties agree that all shared information, access, and business models shall remain strictly confidential. This includes but is not limited to:

• Business strategies, marketing plans, and campaign details

• Client lists, customer data, and proprietary information

• Login credentials, workflow processes, and any other sensitive materials

Both parties agree to keep all information private and not disclose it to third parties. This NDA remains in effect indefinitely, even after service termination.

6. CLIENT RESPONSIBILITIES

The Client agrees to provide accurate and timely information necessary for service fulfillment (including access, assets, approvals, and decisions). The Client must cooperate with the Agency’s recommendations and timelines for optimal results. The Agency is not responsible for delays, outcomes, or performance impacted by Client delays, lack of engagement, incomplete information, or external market conditions.

7. INTELLECTUAL PROPERTY

Any custom marketing materials, configurations, templates, graphics, or strategies developed by the Agency remain the property of the Agency unless explicitly transferred in writing. Upon full payment of all amounts due, Client is granted a limited, non-exclusive, non-transferable license to use delivered materials for Client’s internal business use.

8. TRANSFER / HANDOFF OF WORK (WHEN AVAILABLE)

Upon request and once all invoices are paid in full, the Agency will provide a reasonable handoff of completed deliverables that are transferable, which may include (as applicable): exported files, documents, templates, written workflows, and screenshots/exports of configured assets.
Client acknowledges that some elements may not be transferable in native form (e.g., proprietary templates, internal frameworks, or platform/agency-level assets), but the Agency will provide reasonable equivalents or documentation when feasible.

9. LIMITATION OF LIABILITY

The Agency is not responsible for indirect, incidental, or consequential damages arising from the use of our services. While we strive for excellent results, we do not guarantee specific outcomes such as revenue increases or lead conversions. The Agency’s total liability for any claims shall not exceed the amount paid by the Client for services rendered within the last 3 months.

10. TERMINATION OF SERVICES

Either party may terminate services with a 30-day written notice. If the Client terminates early, they remain responsible for any outstanding invoices. The Agency reserves the right to terminate services immediately if the Client breaches these Terms.

11. DISPUTE RESOLUTION

In the event of a dispute, both parties agree to attempt mediation before pursuing legal action. Any legal proceedings shall be governed by the laws of Florida, and disputes shall be resolved in the courts of Florida.

12. MODIFICATIONS TO TERMS

The Agency reserves the right to update these Terms and Conditions at any time. Clients will be notified of material changes. By engaging with our services, you acknowledge and agree to these Terms and Conditions.

13. SCOPE OF WORK ACKNOWLEDGMENT

The Client understands that the services provided are limited to what is outlined in the associated invoice, proposal, or onboarding agreement. Any additional work, features, or revisions outside that scope may be subject to a new estimate or add-on fee.

14. DIGITAL DELIVERABLES DISCLAIMER

Due to the nature of digital design and automation builds, once work has begun or templates/configurations have been shared, no refunds will be issued. It is the Client’s responsibility to provide necessary content (logos, brand assets, credentials, approvals) in a timely manner to avoid delays.

15. CONSENT CLAUSE FOR DIGITAL AGREEMENTS

By submitting payment, checking an agreement box, signing electronically, or otherwise engaging with Spark Agency’s services through digital platforms, Client agrees to these Terms in full. Client acknowledges that Setup Fees include both strategic planning and operational capacity reservation and are therefore earned as work begins.